Applicability of General Conditions of Sale
1.1 Each order placed shall be governed by the present General Conditions of Sale and subject to conditions applicable to orders placed via internet or in a NESPRESSO point of sale.
1.2 Scott & Co. Ltd, official distributor of Nespresso in Mauritius hereafter referred to as NESPRESSO, reserves the right to modify the present General Conditions of Sale at any time by publishing a new version.
2.1 You may place your orders:
• By telephone
• By Internet
• In a NESPRESSO Point of sale.
2.2 The minimum order value for coffee, machines and accessories is MUR 2,500 for free delivery.
2.3 NESPRESSO offers its products within the limits of its available stocks.
2.4 NESPRESSO reserves the right to refuse orders, notably in case of unpaid invoices or insolvency.
3.1 NESPRESSO uses all reasonable efforts to ensure deliveries within two to three working days.
3.2 If you request a particular means of delivery different from that used normally by NESPRESSO, an additional cost according to the method and speed of delivery will be billed to you.
3.3 Risk of loss and damage in goods passes to you on delivery.
- Verification of Goods
4.1 It is your responsibility to verify the quantity and condition of the goods upon receipt and, in case of on-arrival damage or missing items, to notify and file claim with NESPRESSO within 7 days of receipt (retaining all relevant invoice and signed delivery notes).
4.2 NESPRESSO shall in such circumstances provide you with identical replacement goods or a full refund where requested.
- Returns Policy
5.1 You have the right to return machines, milk frothers and accessories within 7 days after receipt of the relevant goods. This is not applicable on coffee or sweet treats (Cantuccini, Amaretti, Financiers au Chocolat, Sichuan Pepper Biscuits and Orange Flavoured Biscuits)
5.2 NESPRESSO will only accept returns for machines, milk frothers and accessories if:
a. They have never been used.
b. Are still in their original packaging
c. Accompanied by the applicable invoice.
Subject to the above, NESPRESSO will reimburse you the price paid for the returned goods and the invoiced delivery charges within a maximum of 30 days after receipt of the returned goods. The return postage will be at your charge.
- Prices and Invoicing
6.1 The prices invoiced for the goods you order are those in effect on the date you place your order.
7.1 Payment is due in full before ordered goods are dispatched via Credit Card
- Machine Guarantee and After-Sales Service
8.1 The NESPRESSO machines are guaranteed by the manufacturers pursuant to the specific terms and conditions listed in the original product documentation and such guarantee is without prejudice to any of your statutory consumer rights.
8.2 For any question concerning the operation, maintenance, and after-sales service of your NESPRESSO machine, please contact NESPRESSO by telephone for advice and assistance.
- Data Protection
9.2 As per applicable law, you have the right to access and rectify personal data concerning you by writing to NESPRESSO using CONTACT US that is available on the website.
- Applicable Law and Forum
10.1 The present General Conditions of Sales are governed by the country law.
10.2 The courts have exclusive jurisdiction.