FAQ - Read First !

What's the order process?

Due to the confinement period impacting on our logistics and IT technical capabilities, the order process is as follows:

Add products to your cart
In the check out process, you can modify the quantities for each selected product
You will receive your order confirmation by email with a unique order no (eg: 1001SHD)
Pay the exact amount appearing on your order by choosing between two payment methods: By Credit Card or By Juice by MCB
If you are paying by Juice by MCB: (1) Search for Scott Home Delivery under merchants ( mobile no 58595088). (2) Write your unique order number in the payment reference field (3) validate your transaction
You will receive automatic notifications at each step of your order - from ordering to delivery
If payment is not received, your order will not be processed

Chat with us live on our website. If the operator is not available, he/she will revert to you by email.
You can also email us at scotthomedelivery@scott.mu

A delivery/shipping fee of Rs 250 will apply if your purchase value is less than Rs 3,000
No shipping/delivery fee if your purchase value is Rs 3,000 & above or if you choose the click and collect option
We try our best to deliver within 24 hours of receiving your payment (No deliveries on Sundays)
If we cannot fulfil your paid order, you will be refunded your full payment within a maximum of 15 days