Orders & Returns
The order process is as follows:
- Add products to your cart
- In the check out process, you can modify the quantities for each selected product
- You will receive your order confirmation by email with a unique order no (eg: 1001SHD)
- Pay the exact amount appearing on your order by choosing between two payment methods: By Credit Card or By Juice by MCB
- If you are paying by Juice by MCB: (1) Search for Scott Home Delivery under merchants ( mobile no 58595088). (2) Write your unique order number in the payment reference field (3) validate your transaction
- You will receive automatic notifications at each step of your order - from ordering to delivery
- If payment is not received, your order will not be processed
Use this text to answer questions in as much detail as possible for your customers.
- A delivery/shipping fee of Rs 250 will apply if your purchase value is less than Rs 2,500
- No shipping/delivery fee if your purchase value is Rs 2500 & above or if you choose the click and collect option
- We try our best to deliver within 24 hours of receiving your payment (No deliveries on Sundays)
- If we cannot fulfil your paid order, you will be refunded your full payment within a maximum of 15 days
Earn Smiles (points) with Scott Rewards to get amazing discounts as well as enjoy free experiences and products. Scott Rewards is applicable on www.scotthomedelivery.mu, in La Maison Scott, & Nespresso outlets!
Scott Rewards is the loyalty program of www.scotthomdelivery.mu, La Maison Scott and Nespresso which allows you to earn Smiles and redeem them for free products, experiences and discounts. Scott Rewards forms part of Scott Investment Ltd and its subsidiaries.
Earn Smiles when you shop with us on www.scotthomedelivery.mu, La Maison Scott and Nespresso with a registered account. The Smiles will be added automatically to your profile following your purchase.
- Account creation gives you 1,000 Smiles
- For each Rs 1 spent (excluding VAT), earn 1 Smile.
- Completing online activities: like our Facebook page, follow us on Instagram, subscribe to the Newsletter, etc. (see the Earn Smiles section for details)
As long as you keep purchasing with us, your Smiles will not expire. Smiles expire only if there is no purchase in a period of 12 months after the last purchase.
As soon as you create an account with us using your email address.
Spend Rs 50,000 (excluding VAT) or more during a period of 12 months.
Spend Rs 100,000 (excluding vat) or more during a period of 12 months.
Yes, after 12 months. To maintain your status, you need to spend the minimum amount required by your current level status (refer to the tier conditions).
If you return your purchase and/or receive a refund, the Smiles you had earned on that order will automatically be removed.
You can use your Smiles:
On the website www.scotthomedelivery.mu
- Discount at checkout:
At checkout, you can use the point slider to find out the amount of discount you would like to deduct from your total purchase. Note that the smallest discount is Rs 100 (excluding VAT) and the largest discount amount is Rs 10,000 (excluding VAT).
- Free products:
Choose your product from our Reward page; click on Redeem for the selected product and it will be added automatically to your cart. As simple as that!
In La Maison Scott and Nespresso outlets:
- Discount at checkout:
Several discount option will be available at checkout depending the available Smiles from your account. Note that the smallest discount is Rs 500 (excluding VAT) and the largest discount amount is Rs 10,000 (excluding VAT)
The delivery is free of charge for free products. Just choose the pick-up option upon checkout and we’ll arrange for the delivery.
- Chat with us live on our website. If the operator is not available, he/she will revert to you by email.
- You can also email us at firstname.lastname@example.org
- Call us on +230 206 9400