FAQ - Read First !
What's the order process?
Due to the confinement period impacting on our logistics and IT technical capabilities, the order process is as follows:
- Add products to your cart
- In the check out process, you can modify the quantities for each selected product
- You will receive your order confirmation by email with a unique order no (eg: 1001SHD)
- Pay the exact amount appearing on your order by choosing between two payment methods: By Credit Card or By Juice by MCB
- If you are paying by Juice by MCB: (1) Search for Scott Home Delivery under merchants ( mobile no 58595088). (2) Write your unique order number in the payment reference field (3) validate your transaction
- You will receive automatic notifications at each step of your order - from ordering to delivery
- If payment is not received, your order will not be processed
How to contact us ?
What's our Shipping / Delivery policy:
- A delivery/shipping fee of Rs 250 will apply if your purchase value is less than Rs 3,000
- No shipping/delivery fee if your purchase value is Rs 3,000 & above or if you choose the click and collect option
- We try our best to deliver within 24 hours of receiving your payment (No deliveries on Sundays)
- If we cannot fulfil your paid order, you will be refunded your full payment within a maximum of 15 days